![]() We shortlisted 16 integrations and divided them into two groups: We hope you'll find this list helpful with at least one relevant integration you were not aware of! We tried to cover as many different areas of customer support as possible and find great solutions you can easily integrate with Zendesk, but naturally, there are lots of other incredible apps that we could not cover here. We did the homework (so you don't have to) and came up with this list of the most powerful integrations to transform your Zendesk experience and help you take your customer support to a whole new level.īefore we begin, we do have one caveat: this is not an exclusive list. So what are the best Zendesk integrations in 2023? The possibilities are endless: you can connect Zendesk with Slack, Salesforce, Google Drive, Intercom, and hundreds of other tools. They can be used to send or receive data from Zendesk, interact with external systems, and generally extend the native functionalities offered by the platform. ![]() Zendesk integrations use the Zendesk platform to act as a bridge between different systems. There are over 1,400 apps in the Zendesk Marketplace, which makes it easy to miss solutions you were not aware you needed. Maintain a consistent set of data (since everything is visible in your system)īut what are the right integrations? In this article, we'll take you through the best integrations in two categories: full-scale solutions and simple but effective tools.Using Zendesk without the right integrations would mean that you were missing out on tons of opportunities to: Why? Because Zendesk has a huge ecosystem of solutions and integrations that you can natively plug into the platform, making it incredibly versatile and powerful. Zendesk is one of the leading solutions in this space and the obvious choice for a lot of companies. If you want to deliver the best customer support experiences, you need the right tech stack. As for single purpose integrations, SwiftEQ merges duplicate tickets, SentiSum provides auto-tagging and sentiment analysis, Nicereply measures customer satisfaction, TypeGenie offers AI-powered text suggestions, and Timers helps track time spent on tickets.SurveyMonkey helps streamline customer feedback collection and analysis.Assembled and FlowEQ are workforce management tools that provide analytics and automation for support operations. ![]() Klaus offers quality assurance features and feedback management for support teams.Fullview provides cobrowsing, session replays, and in-app calls to enhance customer support, provide proactive support, and understand customer issues in context - without miscommunication or endless back-and-forth with users. ![]() Single-purpose integrations like SwiftEQ, SentiSum, Nicereply, TypeGenie, and Timers offer specific features to enhance your support.Full-scale solutions like Fullview, Klaus, Assembled, FlowEQ, and SurveyMonkey can transform your Zendesk experience.Integrations help improve workflows, reporting, and add new functionalities to Zendesk.Zendesk is a leading customer support solution with a wide range of integrations available. ![]()
0 Comments
Leave a Reply. |
AuthorWrite something about yourself. No need to be fancy, just an overview. ArchivesCategories |